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Persönlicher Hintergrund. Please give us information on your role.
Datum. Please tell us when the incident occured.
Zeitpunkt. Please tell us the exact time, that the incident occured.
Please tell us the devices serial number, as visible on the back of the device. The number should have a format like: 00123
Was the error resolved during the phone call with the customer?
Please describe any immediate actions that where performed. If nothing was done yet, just type No.