The roll is stuck inside of the device

In some cases it can happen that the blisterroll gets stuck in the mechanic components of Smila.

In any scenario, you should never try to pull out the roll without using the intended Eject function, which you will find in the authorized user menu of Smila.

If you still experience issues with ejecting the roll from the device, please contact the Smila support and they will help you in no time.