Error case: Barcode not found

In some cases, Smila is not able to find the barcode of a pouch and is therefore not able to dispense the medication as expected. That issue can be the consequence of e.g very crumbled pouches or a bad printing quality on the pouch.

In this case, you need to eject the roll via the authorized user menu of Smila and afterwards re-insert the roll into the device also via the authorized user menu.

If you find yourself having trouble with these processes, feel free to contact Smila support for assistance.